ORDER PROCESSING POLICIES
Kokie Cosmetics is closed on weekends and major holidays. All orders received after 12pm EST Friday, as well as on Saturday and Sunday will be shipped on the following Monday.
DOMESTIC SHIPPING POLICIES
Standard Shipping: Please allow 1 full business day for your order to be processed. Orders may take 3 to 5 business days to be shipped. Orders of $25 or more will be free ground shipping within the U.S. (exclusions may apply to Alaska and Hawaii). Orders with standard shipping will travel via ground shipping.
Expedited Shipping: Next day air shipping orders must be placed by 12pm EST to be delivered before 4:30pm EST the next business day. Orders placed after 12pm EST will be shipped out the following business day.
Orders traveling to Canada are sent by standard (5-7 days) shipping and do not have expedited air shipping options.
Orders traveling to Alaska and Hawaii can only be delivered by air shipment. Expedited air shipping options are currently unavailable for Alaska and Hawaii. Shipping expenses will vary based on weight of packages and may take up to 14-16 business days to arrive to these locations. Orders greater than 5 pounds will need to contact email@example.com for a custom shipping rate.
Orders traveling to Puerto Rico have an additional shipping charge of $15.
Nail polish is classified as a flammable material and will incur an additional charge when delivered through air shipping.
We do not ship by air to APO/FPO/DPO, P.O. Box.
INTERNATIONAL SHIPPING POLICIES
Kokiecosmetics.com does not support orders billed or shipped to destinations outside the US and Canada.
To place international shipping orders, please email firstname.lastname@example.org with product name(s), quantity of product(s), shipping address, and payment information.
Details on your order will be sent to you by email soon after for your confirmation.
All international orders are accepted except for nail polish.
Any refused or rejected shipments may be blocked from future orders.
Hours of operations: Mon-Fri: 9 am – 5 pm Eastern U.S. time zone. All major holidays are closed.