For all order inquiries or assistance: email@example.com
For marketing/PR inquiries: firstname.lastname@example.org
For all other inquiries: email@example.com
Q: Do you test on animals?
Kokie is proud to be cruelty free! We are certified officially through Leaping Bunny.
Q: What are your business hours?
Our business hours are from 9am to 5pm Monday through Friday EST. We are closed on all major holidays.
Q: How do I return something? Do you do refunds?
At Kokie Cosmetics, we stand behind every product we sell. If you are not absolutely satisfied with your purchase from Kokiecosmetics.com we will happily provide full refund or credit (including tax where applicable) for merchandise returned within 30 days of your purchase date, issued in the original form of payment. Please note, customer is liable for return shipping costs. All shipping fees are non-refundable. No restocking fees. Any damage package/products, please save all boxes and contact us with an image of the damaged product within 3 days of the receipt of goods.
Please refer to our return policy page for updates.
Q: How do I change or cancel my order?
To cancel an order, you can respond to the confirmation e-mail sent or simply e-mail firstname.lastname@example.org. If the order has already been shipped, we can issue you a return number but you will be responsible for return shipping costs.
Q: Where can I buy Kokie Cosmetics?
You can buy from our online store directly, or check our store locator map on our website to find out which store locations are near you!
Q: Is Kokie Cosmetics vegan?
While we are certified cruelty-free, we have not yet undergone the process of being tested to verify our vegan status. This is something we are looking into doing, and any announcement, should there be one, will be announced via our Instagram @kokiecosmetics!
Q: Can I place an order if I live internationally?
Absolutely! Currently, orders outside of the United States or Canada are unable to be placed through our website, but simply e-mail email@example.com with the desired products and quantity, along with your full name and address so we can accurately provide you your order total. All international payments will go through PayPal.
Q: Do you offer any sampling programs?
We do not offer any sampling programs or coupons at this time.
Q: I’m an influencer interesting in promoting your product, who do I contact?
For all PR inquiries, please e-mail firstname.lastname@example.org!
Q: Can I order Nail Polish if I live in Alaska or Hawaii?
Unfortunately, due to the high flammability of these items, additional fees will apply for this product. Please e-mail ahead of time to place orders containing Nail Polish to the Alaska/Hawaii area.
Q: The product I want is out of stock. What do I do now?
All restock updates will be announced via our Instagram @kokiecosmetics!
Q: My package says "delivered" but has not arrived--what do I do?
You must contact us within 30 days of marked delivery date for a reshipment/refund. To receive a reshipment or refund, please submit a missing package claim to USPS via phone (cannot be done online) and provide us with the claim number so we can follow along in their investigation. Once you provide us with the claim number, we will reship out your order to the address on file.
Q: What if my shipping address is incorrect after my order is complete?
Please contact us at email@example.com as soon as possible with your order number and correct address so we can have your package headed to the right place! Please note: once tracking has been updated, there is no guarantee that the address can be modified.
Q: Where can I find out what ingredients are in your products?
Ingredient listings for each product is located under the “Ingredients” tab at the bottom of every product page.
Q: My package never arrived but I received tracking information?
We are not responsible for lost, stolen, or misplaced shipments. We are also not responsible for intercepting a package that you provided the incorrect address for. If this occurs, please contact the shipping carrier to file a lost package claim.
Q: I received my order and something is missing, what do I do?
Oh no! For any order that arrives incomplete, please contact firstname.lastname@example.org within 3 days of delivery date for assistance with “missing item” in the subject line.
Q: I received my order and something is damaged, what do I do?
Oh no! This is not up to our standards; please submit images to us at email@example.com along with your order number for a replacement.
Q: Where are your products manufactured?
Our products are made all over! USA, Taiwan, Italy, Germany, Republic of China, and Korea.
Q: What if I have any further questions about your brand?
For any question that was not answered above, please e-mail firstname.lastname@example.org for all other inquiries